Privacy Policy

1. Overview

This Privacy Policy describes how Kachabity ("we", "us", or "our") collects, uses, and protects information about you when you interact with our website, place orders, or engage with our services.

By using the website, you consent to the practices described in this policy. If you disagree with any part of this policy, please discontinue use of the site or contact us for clarification.

2. Information We Collect

Account and Contact Data: name, email address, phone number, shipping and billing addresses.

Order Details: products purchased, payment method (cash on delivery), order history, and any notes you provide.

Technical Data: IP address, browser type, device information, and pages visited. This data helps us secure the website and improve performance.

Optional Data: information you provide voluntarily, such as survey responses, product reviews, or customer support messages.

3. How We Use Your Data

To process and deliver your orders, including confirming availability, communicating updates, and arranging shipping.

To personalize your experience, recommend relevant products, and optimize website content.

To comply with legal obligations, prevent fraud, and secure our services.

To send service communications (order confirmations, shipping alerts) and—only with your permission—marketing updates.

4. Sharing & Disclosure

We do not sell your personal information. We share limited data with trusted partners only when necessary to fulfill your order or operate the business (e.g., logistics providers, email service platforms).

These partners are required to safeguard your information and use it solely for the agreed purpose.

We may disclose information if required by law, to defend our rights, or to protect the safety of our users.

5. Cookies & Tracking Technologies

We use essential cookies to enable core site features (such as cart functionality) and analytics cookies to understand how visitors use the site.

You can adjust cookie preferences through your browser settings. Disabling certain cookies may impact site performance.

6. Data Retention

We retain personal data only as long as necessary to deliver services, meet legal obligations, or resolve disputes.

Order-related information may be kept for accounting and regulatory compliance. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data.

To exercise these rights, or to ask questions about this policy, contact us at privacy@kachabity.com or via the contact details provided in the Terms & Conditions.

We will respond to verified requests within a reasonable timeframe and in accordance with applicable laws.

8. Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure.

While we strive for robust protection, no online transmission or storage system is 100% secure. Please contact us if you suspect unauthorized activity.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons.

When we make significant changes, we will post a notice on the website. Your continued use of the site after updates constitutes acceptance of the revised policy.