Shipping Policy

1. Overview

This Shipping Policy explains how Kachabity processes, prepares, and delivers orders placed through our website.

Please read together with our Terms & Conditions and Returns Policy for a complete understanding of the order journey.

2. Coverage & Processing

We currently ship throughout Tunisia. Orders placed before 3:00 PM TST (Monday–Friday) enter processing on the same business day. Orders placed after that time or on weekends/holidays are processed the next business day.

Processing includes order verification, product quality check, and secure packaging. Custom or made-to-measure items may require additional handling time; we will notify you if that occurs.

3. Estimated Delivery Times

Orders are delivered within 48 hours after confirmation. Delivery may be affected by exceptional weather, carrier capacity, or public holidays; we will inform you of any material delay.

4. Shipping Fees & Free Delivery Threshold

Standard shipping fees are calculated at checkout based on destination and parcel weight.

Orders exceeding the free-shipping threshold published on our website qualify for complimentary delivery. The threshold may change during promotions; please refer to the latest announcement.

Cash-on-delivery (COD) fees, where applicable, are included in the shipping charge shown at checkout.

5. Order Tracking

Once your order ships, we send a confirmation email or SMS with tracking information (when supported by the carrier).

If tracking is unavailable, our support team can provide delivery updates by phone at +216 55 558 648.

6. Delivery Attempts & Issues

Carriers generally make up to two delivery attempts. If delivery fails, the parcel may be held at a local depot for pickup or returned to us.

If a package is returned due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply.

Please inspect your parcel upon arrival. If items are missing or damaged, notify us within 48 hours with photos and your order number so we can assist promptly.

7. International Shipping

We do not currently ship internationally. If you are interested in international delivery, please contact us—your feedback helps us prioritize future expansions.

8. Updates to This Policy

We reserve the right to update this Shipping Policy to reflect changes in carriers, costs, or logistics processes.

Any updates take effect upon posting to the website. Continuing to place orders after updates constitutes acceptance of the revised policy.