100% handmadePlease read these terms and conditions carefully before using our service.
Welcome to Kachabity. These Terms & Conditions explain the legal agreement between you and Kachabity when you use our website, browse our catalogue, or place an order.
Please read this document together with our Privacy Policy and Shipping Policy. The Terms & Conditions describe the contractual rules of engagement, while the Privacy Policy focuses on how we handle your personal data and the Shipping Policy outlines how and when your order will arrive.
By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the site.
When you place an order, you make an offer to purchase one or more products under these Terms & Conditions. All orders are subject to product availability and price confirmation at the time of checkout.
Payments are accepted via cash on delivery. Prices are displayed in Tunisian Dinar (TND) and include applicable taxes unless otherwise indicated.
We reserve the right to refuse or cancel any order, limit quantities purchased per person or household, and request additional information to verify billing or identity.
We currently ship to addresses within Tunisia. Orders are delivered within 48 hours after confirmation, subject to exceptional delays caused by product availability, courier capacity, weather, or public holidays.
Shipping fees are calculated at checkout and include handling and packaging. Orders over the free-shipping threshold listed on our website may qualify for complimentary delivery.
Once your parcel is transferred to the carrier, risk of loss passes to you. Please inspect your package upon receipt and contact us within 48 hours if anything is missing or damaged.
For the most up-to-date information on delivery windows, carrier partners, or international shipping availability, please review the dedicated Shipping Policy page.
If you are not satisfied with your purchase, you may return eligible products within 14 days of delivery for a refund or exchange.
Products must be unused, in their original packaging, and in the same condition that you received them. Handmade items may have special return conditions.
To initiate a return, please call our customer service team at +216 55 558 648 with your order number and reason for return.
All content on this website, including text, graphics, logos, images, and software, is the property of Kachabity and is protected by international copyright laws.
You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
Kachabity shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of or inability to use the service.
Our total liability to you for all claims arising from or related to the service shall not exceed the amount you paid to us for the products.
Your privacy matters to us. Our Privacy Policy explains in detail what personal information we collect, how we use it, how long we retain it, and the safeguards we implement to protect it.
We only collect the data necessary to process orders, communicate with you, and improve our services. You can request access to, correction of, or deletion of your personal data at any time by contacting us.
By using our services, you consent to the practices described in the Privacy Policy. If you disagree with any part of that policy, please discontinue use of the site or contact us for clarification.
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website.
Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
If you have any questions about these Terms and Conditions, please contact us:
Phone: +216 55 558 648
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